Girls, this is supposed to be a 5 star hotel right!! Well it is far from 5 stars in my opinion. Let me just take you through a few examples of why. First check in…There were two staff on the desk, both of them were preoccupied and of course on this mass expanse of desk it was devoid of other staff. Plus no eye contact, or “Mdme I will be with you in a minute”; nothing. I stood there for 15 minutes, finally a new person arrives and summons me with a Bonjour; (what’s with the bonjour, we are in Sydney). Anyway, when I explained how long I had waited I was told that I would be upgraded. Wow!!! I got all excited on the way up in the elevator, thinking upgrade in a 5 star hotel, this will be fantastic…
Only to find that if I was upgraded, my original booking must have been for the broom closet.
The room was small and the King bed was two singles strapped together. You know the one with that annoying bump in the middle!! I hate those beds and Mr Sofitel, they are NOT King beds, they are two singles stuck together…. So never advertsie them as Kings!!! Sorry I digressed…
Anyway the TV set obviously was from a dolls house, you basically had to stick it to your eyeball to see what was happening. Or maybe the rationale is that the smaller the TV, the bigger the room looks, bit like display home thinking. There was one small window in the room, Yes it is a Dolls house!!! The window curtain and blind are controlled by a long windy handle.. Yes that is a girls summation of frustration as you spend minutes winding up the blind and then the curtain, of course each has to have it’s own handle to make things even more complicated. What topped everything off though was the laundry service. I put a shirt that I needed for that night into the same day service as I was attending a dinner function. Well, no shirt at 6, resulting in a panic shop costing me $60. Later 4 phone calls to the laundry service with 4 Bonjour’s and an air of arrogance (They made me feel Like…Yep its that crazy lady again, we don’t have her shirt, she never put it in.. tell her to take a Valium and go to bed) and yes at 10pm at night my shirt arrives…If only my shirt could talk!! So Sofitel; Au revoir, jamais plus !!
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